This qualification is ideal for those with some management responsibilities but limited formal training, who are serious about developing their managerial abilities. Particularly suited to aspiring or practising team leaders/supervisors/managers with potential to move up to the next level of management, or those who may need to lead people through organisational change.
Your employee will learn how to
- Develop and apply key management skills
- Apply problem-solving skills and decision-making skills
- Develop understanding of equality and diversity within the workplace
- Understand and develop the communication process within the workplace
- Build leadership capabilities
- Motivate and engage teams to meet organisational goals
- Develop skills to lead and manage change
Results for the employer
- Develop effective and confident line managers
- Increased decision making ability
- Develop employees with confidence and a range of transferable skills
- Encourage staff to take responsibility and ownership to drive the organisation forward
- Invest in future leaders of your organisation
- Give managers the tools to self-develop
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This qualification is designed for those with some limited management experience. Ideal for team leaders/supervisors aspiring to the next level of management.
Your employee will learn how to
- Understand leadership styles and the effect they have on people
- Identify and assess their own leadership style
- Understand and use feedback from teams
- Develop problem-solving and decision-making skills
- Develop and improve communication skills to align teams with organisational goals and vision
Results for the employer
- Develop employees with crucial soft skills and confidence
- Increase team motivation
- Build happier and more productive teams
- Invest in future leaders of your organisation
- Give managers the tools to self-develop
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This qualification is designed to help boost employee performance and help employees make the transition from working in a team to leading a team. This course is also appropriate for new and aspiring team leaders to help them become more effective and confident in their role.
Your employee will learn how to
- Develop the Work Team
- Use Resources Effectively and Efficiently in the Workplace
- Develop Strong Workplace Communication Skills
Results for the employer
- Effective team leaders
- Motivated teams
- Increased productivity
- Invest in future leaders of your organisation
- Give managers the tools to self-develop
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About this Event
Outline of Topics Covered
- Creating and editing Macros
- Conditional formatting
- Protection of data
- Working with multiple workbooks
- Advanced Pivot tables
- Importing and exporting data
AAT Accounting qualifications are recognised by employers as practical and technical qualifications for accountancy and financial roles.
AAT Finance for non-financial managers – 1 day
In this course you will cover:
- Understanding the income statement account and statement of financial position
- Using budgets to manage business activity
- Using information from the income statement account and statement of financial position
- Controlling cash
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Your employees represent your business, and if they aren’t delivering the very best customer care, this can rapidly damage your reputation.
Did you know it is five times cheaper on average to get repeat business from excellent customer care, than it is to win new business through sales and marketing?This course has been designed to provide the foundations for commercial success by delivering excellence in customer service.The course comprises of four engaging workshops providing actionable information to help you understand how to stand out in the market by providing a great customer experience. You will be able to confidently deal with a range of customer interactions and meet customer needs and expectations in order to improve the business.
Course Aims and Objectives:
1. Understand the importance of customer care to the success of a business
2. Provide excellent service in everyday customer interactions
3. Understand customer expectations and how to manage these
4. Confidently deal with difficult customer interactions
5. Handle customer complaints in line with relevant policies and procedures
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Duration TBA
If you require further information or wish to book a course
Telephone 01847 894560 or Email angela@helcattraining.com
Half day course from HelCat Training.
If you require further information or wish to book a course
Telephone 01847 894560 or Email angela@helcattraining.com
Half day course from HelCat Training.
If you require further information or wish to book a course
Telephone 01847 894560 or Email angela@helcattraining.com